Last updated: [30.11]
This Refund Policy explains the conditions under which users may request a refund for products or services purchased through Reselluj.
By placing an order on Reselluj, you agree to the terms described below.
1. General Refund Rules
1.1. All digital products and services sold by Reselluj are considered delivered once the access, file, or product has been successfully sent to the user’s email or account.
1.2. Due to the digital nature of the products, Reselluj does not provide monetary refunds unless required by applicable law.
1.3. Refunds issued by Reselluj are provided exclusively in the form of a store credit voucher (coupon), which can be used for future purchases on the Reselluj website.
2. Eligibility for a Refund (Store Credit)
A refund in the form of a store credit voucher may be granted if:
2.1. The product or service received does not function as described.
2.2. The delivered access or file is defective or unusable through no fault of the user.
2.3. A technical issue prevents the user from accessing the product, and Reselluj is unable to provide a working replacement.
3. Situations Not Eligible for Refund
Refunds (including store credit) will not be issued when:
3.1. The user provides incorrect information during checkout.
3.2. The product is functioning correctly, but does not meet the user’s expectations.
3.3. The issue arises due to misuse, modification, or actions violating marketplace or platform rules.
3.4. The user changes their mind after receiving the product.
3.5. The user fails to follow setup or usage instructions.
4. Store Credit Voucher (Coupon)
4.1. Approved refunds are issued as a digital voucher that can be used exclusively on Reselluj.
4.2. The voucher amount will equal the price paid for the affected product or service.
4.3. Store credit cannot be exchanged for cash or transferred to other users.
4.4. The voucher may have an expiration date, which will be indicated at the time of issuance.
4.5. If the replacement product costs more than the voucher amount, the user must cover the difference.
5. How to Request a Refund
5.1 Refund requests must be submitted through the official support channel at dc.reselluj.pl
5.2 Users should include the following information:
– Order number
– Email used for purchase
– Description of the issue
– Screenshots or evidence if relevant
5.3 Reselluj reviews all refund requests within a reasonable timeframe.
5.4 If the issue is confirmed, the user will receive a store credit voucher equal to the value of the purchased product.
6. Additional Terms
6.1. Reselluj reserves the right to refuse a refund if the user has violated the Terms & Conditions.
6.2. Abuse of the refund system may result in account restrictions or termination.
6.3. Reselluj may update this Refund Policy at any time. Updates take effect upon publication.